A complaint redressal mechanism has been established by UIDAI under which a Contact Centre has been setup to serve as a helpline, with a Toll Free Numbers 1800-300-1947 or short code 1947. Grievances/complaints are also received on e-mail id firstname.lastname@example.org. Giving this information in a written reply in the Lok Sabha today, the Minister of State for Planning, Statistics and Programme Implementation (Independent Charge) and Minister of State for Defence Shri Rao Inderjit Singh said grievance redressal cells have been established at UIDAI headquarters at New Delhi as well as at each of the eight Regional Offices : Bangalore, Chandigarh, Guwahati, Hyderabad, Lucknow, Mumbai, New Delhi and Ranchi.
UIDAI has established a process for correction of enrolment details under which correction has to be done by residents within 96 hours of their enrolment. In addition, UIDAI has also set up an update facility for updating demographic attributes of residents after Aadhaar generation. This update facility is provided through a Self Service Update Portal (SSUP) and also through Permanent Enrolment Centres (PEC). Under SSUP facility, resident can update their Aadhaar information online and submit the support documents by uploading scanned copies online. Resident can also send update request with supporting documents through post. So far a total of 37,34,584 corrections and 22,61,830 updates have been carried out. More than four thousand PECs are operational for providing update services, the Shri Rao Inderjit Singh informed the House..